- Holly Hook Holidays collects personal, booking, and device data to process bookings and ensure smooth travel experiences.
- They use this data for communication, service improvement, and legal compliance, and may share it with travel partners and authorities.
- Your data is protected with strict security measures, and you can manage cookies and opt out of marketing communications.
- The policy may surprise some by offering rescheduling instead of refunds in force majeure cases, similar to their terms.
Introduction
Holly Hook Holidays is committed to protecting your privacy, and this policy explains how they handle your personal information. It’s easy to understand and covers what data they collect, how they use it, and your rights.
What Information Do They Collect?
They gather:
- Personal Information: Your name, email, phone, address, and payment details.
- Booking Information: Your travel preferences, itinerary, and accommodation choices.
- Device & Usage Data: Your IP address, browser type, and how you interact with their website.
This helps them manage your bookings and tailor your experience.
How Do They Use Your Data?
They use your information to:
- Process bookings and payments.
- Send updates, confirmations, and customer support.
- Improve services and personalize your experience.
- Meet legal requirements.
They may also send marketing communications, but you can opt out anytime.
How Is Your Data Protected and Shared?
- They use strict security measures, including secure third-party payment gateways, to protect your data.
- They don’t sell or rent your information to third parties.
- Data may be shared with travel partners (like hotels), legal authorities, or trusted service providers for operations, such as payment processing.
Your Rights and Cookies
You can:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request details on how your data is used.
They use cookies to enhance your browsing and analyze traffic, and you can manage these through your browser settings. Their website may link to third-party sites, but they’re not responsible for those privacy practices.
Changes to the Policy
They may update this policy, and changes will be posted on their website. By using their services, you agree to these terms.
A Surprising Detail: Rescheduling in Force Majeure
Interestingly, like their terms, the privacy policy implies a focus on operational flexibility, such as potentially rescheduling instead of refunds in force majeure cases, which might surprise some expecting refunds.