- Bookings with Holly Hook Holidays are confirmed after initial payment, either a deposit or full payment, depending on the package.
- Prices can change without notice until booking is confirmed, and full payment is due before the trip starts.
- Customers must ensure they have valid travel documents like passports and visas.
- Holly Hook Holidays is not liable for issues caused by factors beyond their control, such as natural disasters.
- The company can modify or cancel itineraries due to unforeseen circumstances and may offer rescheduling instead of refunds in force majeure cases.
- Travelers must behave respectfully, and misconduct can lead to tour termination without refund.
- Travel insurance is recommended but not included; customers should arrange their own.
Booking and Payment Details
How Bookings Work:
Bookings are confirmed once you make the required initial payment, which could be a deposit or full payment, depending on the package. Check the package details for specifics, as some require full payment upfront, while others allow a deposit with the balance due before the trip starts.
Pricing and Payments:
Prices may change without prior notice until your booking is confirmed. Once confirmed, the price is locked, except for changes in taxes or other uncontrollable costs. Ensure full payment is made before the trip starts, following the schedule in your booking confirmation.
Travel Responsibilities
Travel Documents:
You are responsible for having a valid passport, visas, and any other required documents for your destinations. Holly Hook Holidays won’t cover costs or delays if you lack these.
Liability and Changes:
The company isn’t responsible for losses like delays or injuries due to events beyond their control, such as weather or political issues. They can also modify or cancel itineraries if needed, offering alternatives when possible.
Important Policies
Customer Conduct:
You must follow local laws and behave respectfully. Misconduct could result in tour termination without a refund, so mind your behavior during the trip.
Insurance and Force Majeure:
Travel insurance isn’t included, but it’s highly recommended—you’ll need to arrange it yourself. In cases like natural disasters, the company may offer to reschedule your trip instead of giving a refund, which is an interesting approach to handling such disruptions.
Cancellations and Refunds:
Cancellation and refund policies vary by package and timing, detailed in your booking confirmation or package details. Review these before booking to avoid surprises.